Our After-Sales Service Department is mainly responsible for analyzing customer complaints so that they can take appropriate corrective measures and eliminate the potential causes of abnormalities. We have an experienced technical team as technical support and a strict deadline on handling customer complaints. When customers raise questions regarding technology, testing, installation, etc. we will provide a timely reply and, if necessary, provide on-site technical support. We input all customer complaint information into our database, which is used to aid in the design and development stages of new product development. Statistical analysis on customer complaint information and satisfaction investigation is regularly conducted to improve product and after-sale service quality.
We have an R&D division, a Quality-Control Department, and a Testing Center, which together create our powerful technical team. With these departments working in tandem, we can respond to customer concerns in a timely manner. We also provide on-site technical support if necessary.
We regularly gauge customer satisfaction through statistical analysis of customer complaints and feedback. Getting qualitative and quantitative results from our customers' demands and expectations helps us to continuously improve customer satisfaction.
Our OA system was adopted to manage customer complaints. We have a complete customer complaint information database, which makes data easy to generate. It can be used as DFMEA in the research and development stage of new product development, and as a means of improving quality. It provides a comprehensive and well-founded basis for consistent improvement concepts.
With standard and rigorous after-sales service processes, we can provide you thoughtful and professional service!
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